Frequently Asked Questions
1. The duty-free shop is a specialized trading institution located at the Border Inspection Post of Ukraine, that is opened to international traffic, as well as on an air or water vehicle of commercial use that performs international flights and is intended for the sale of goods placed in duty-free trade regime.
2. Duty-free shops sell goods to citizens traveling outside the customs territory of Ukraine, as well as passengers of international flights, which are made by air and water vehicles of commercial use, operated by residents. The implementation of duty-free trade in goods placed in the duty-free trade regime is forbidden to enterprises.
3. Duty-free shops in accordance with the established procedure carry out trade in all types of food and non-food products, except for goods that, according to the law, are banned for import to Ukraine, export from Ukraine and transit through Ukraine, and goods under commodity items 2701-2716 according to UCG FEA. Rules for the sale of goods by duty-free shops to citizens are approved by the Cabinet of Ministers of Ukraine (Article 420 of the Customs Code of Ukraine).
To purchase goods in duty free, you need to be a passenger traveling abroad.
Discount is applied to the purchase of goods in duty-free shops, a list of which is located on the website.
To get a discount, you need to use MyDutyFree service at least 2 hours before your departure outside the customs territory of Ukraine.
With the help of the discount codes received on the website, you can purchase and pick up the goods at a reduced price directly at the selected duty free shop after passing the passport control.
The discount is applied only to the products you have chosen through the Mydutyfree service.
You can cancel your order from your personal account. You can also contact our customer support via email at firstname.lastname@example.org. If you've changed your mind about certain items in your choice, tell the cashier directly in the store, and they would remove it from your purchase. If you want to add some goods to your purchase, please create another pre-choice. Discounts do not apply to the goods you add to your purchase in the store at the airport.
Purchase and payment are made in duty-free store at MyDutyFree pickup point at airports or border checkpoints.
You can pay for your purchase in euros, dollars, pounds and rubles (besides, one purchase can be paid for in several currencies).
Duty free shops at Borispil International Airport accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.
Prices on the website can slightly vary from the prices at a duty free shop, due to constant changes in currency exchange rates and the fact that the rate of exchange set by the National Bank of Ukraine can differ from the internal rate at the shop. We apologize in advance for any inconvenience this may cause.
MyDutyFree grants a discount of 7% on all items, presented on the website. Besides, we offer additional discounts for clients of our partners.
Clients of MyDutyFree partner companies can use a partner discount. As a rule, an extra discount is granted when using a promotional code, which you receive, purchasing a service from a partner company. You can enter your promo code in the corresponding field on the checkout page.
The code may be used only once.
Currently, MyDutyFree partner companies are Join Up (additional 2% discount), Tui (2%), Coral Travel (2%), App in the Air (2%) and Raddison (2% for hotel guests staying at business suites, 5% for deluxe suites guests).
Additional discount is provided in addition to the 7% standard MyDutyFree discount.
If you are a premium MasterCard holder, you receive an additional 5% discount, that is, you can make purchases with a 15% discount. In order to use the discount, you need to enter a promo-word (which you can find on the MasterCard website) in the promo code field. A mandatory condition for obtaining a discount is the full payment for the purchase with the Premium MasterCards: Gold MasterCard®, World MasterCard®, Platinum MasterCard®, World Elite MasterCard® at the airport.
In order to place a pre-choice, registration at mydutyfree.net is required. This will allow you to cancel your choice, view purchase history and create a wishlist. Registration also simplifies making a pre-choice.
You can sign-in via accounts on social networking sites, such as Google+ or Facebook.
In general, there are no restrictions relating to the sale of items in duty free stores. However, you should take into account that the country you are leaving for may have import restriction on specified goods - primarily, alcohol and tobacco. Please, learn importation rules of the country you are flying to before placing a pre-choiсe. The complete list of limitations you can find at http://www.worlddutyfree.com/information/customs-allowances.html
Should you purchase an item of a substandard quality, please send a message to email@example.com.
In case of technical problems on the site please contact with our support firstname.lastname@example.org +380-67-828-42-99